Privacy Policy
‍
‍Effective Date: 5/28/2025

‍At Telo, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit telodesign.com.
‍
1. Information We Collect

We collect personal information that you provide directly to us, including:
‍
- Name
- Email address
- Mailing address
- Phone number
- Payment information (via Shopify)

We also automatically collect data through cookies and similar technologies, including:
- Device and browser information
- Pages visited and time spent
- Referring URLs

We use third-party services like Google Analytics and Meta Pixel to collect behavioral and performance data.

2. How We Use Your Information

We use the information we collect to:

- Fulfill and manage orders
- Communicate with you (e.g., order confirmations, customer support)
- Send marketing emails (via Klaviyo)
- Run advertising campaigns (via Meta and Google)
- Analyze and improve our website and offerings

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties who help us run our business:

- Shopify – to process orders and manage our store
- Klaviyo – to send emails and manage marketing campaigns
- Meta & Google – for advertising and analytics purposes
- All third-party partners are required to maintain the confidentiality of your data.
‍
4. Your Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- The right to request access to the personal data we have collected about you
- The right to request deletion of your personal information
- The right to opt out of the sale (we do not sell your information)
-
To exercise any of these rights, please contact us at info@telodesign.com.

5. EU Residents and GDPR Compliance

Although Telo is based in the United States, we may collect and process personal data from individuals located in the European Economic Area (EEA) for marketing purposes.

If you are an EU resident:
- We will only send you marketing communications if you have explicitly opted in (e.g., via a sign-up form).
‍
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent to marketing at any time
- Restrict or object to processing
- Request a copy of your data in a portable format

We rely on your consent or our legitimate interests (such as improving our services) as legal bases for processing data.

For questions or requests under the GDPR, email us at info@telodesign.com.
‍
6. Data Security

We take reasonable precautions to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
‍
7. Cookies & Tracking

Our website uses cookies to personalize content and ads, provide social media features, and analyze traffic. By using our site, you agree to our use of cookies. You can control cookie preferences in your browser settings.
‍
8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from them.
‍
9. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
‍
10. Contact Us

If you have any questions about this policy or your personal data, you can reach us at:
📧 info@telodesign.com

‍